Privacy policy

We collect information you provide or generate while using Tokosss:

• Phone number, name, username, profile photo, and profile details.
• Approximate or submitted location used to suggest delivery and pickup options.
• Listings, photos, orders, payments, reviews, messages, and support requests.
• Device and push-token information needed for security and notifications.
• If you apply for a verified role, identity-document photos and a photo of yourself.

We use this information to create and secure accounts, operate the marketplace, process orders and payments, arrange pickup and delivery, communicate order activity, review applications, prevent fraud and abuse, provide support, and improve Tokosss.

We share only what is reasonably needed to provide the service:

• Order and handoff details with the relevant seller, pickup point, or transporter.
• Payment details with the selected mobile-money provider.
• Information with service providers that host, protect, monitor, or support Tokosss.
• Information when required by law or necessary to protect users and the platform.

Tokosss does not sell personal information. Identity documents are restricted to authorized review staff. A verified user's verification photo may be shown to an active delivery counterparty solely to help complete a handoff.

We keep information only as long as it is needed:

• Account and profile information is kept while your account is active and removed when a verified deletion request is completed.
• Order, payment, and payout records are kept for 10 years, as required by the OHADA accounting rules that apply to businesses in Cameroon.
• Identity-verification records are kept for 5 years after the verified role or account ends, in line with regional anti-money-laundering standards, or longer where the law requires.
• Photos shared in chat expire automatically and are removed after 24 hours.
• Login codes expire within minutes and are never stored in plaintext.
• Records tied to fraud prevention, an open dispute, or a legal obligation are kept until the matter is closed, then removed on the schedule above.

You can update profile information in the app, manage notification permissions through your device, and request account deletion. You can also ask us to access or correct the information we hold about you, in line with Cameroon's personal-data protection law (Law No. 2024/017 of 23 December 2024), by writing to support@tokosss.com. Some transaction and safety records are retained on the schedule in section 4 where the law or fraud-prevention and dispute-resolution needs require it.

Request account deletion →

There is no Tokosss password to steal: you sign in with a one-time code sent to your phone, and codes expire within minutes and are stored only as a cryptographic hash, never in plaintext. Identity documents are stored privately, are never publicly accessible, and can be opened only by authorized review staff. Tokosss only contacts you from @tokosss.com addresses or the in-app chat, and never asks for your Mobile Money PIN or a login code. No service can guarantee absolute security, so keep login codes private and contact support if you suspect unauthorized access.

Tokosss is for adults. You must have reached the age of majority where you live and be able to enter a binding contract to use Tokosss. We do not knowingly collect personal information from children; if we learn that an account belongs to a minor, we close the account and delete its profile information.

We may update this notice from time to time. Material changes require users to review and accept the new version in the app before continuing. Questions can be sent to support@tokosss.com.