Terms of service

By creating or using a Tokosss account, you agree to these terms and the privacy policy. If you do not agree, do not use Tokosss.

You must be able to enter a binding contract where you live. Your phone number identifies your account. Keep login codes private and provide accurate information.

Any eligible user may buy and sell. Registering a shop or pickup point, or working as a transporter, requires additional identity verification. Tokosss may reject, suspend, or revoke verified status when information is false, expired, or cannot be confirmed.

Sellers are responsible for lawful listings, accurate descriptions, available stock, and the items they provide. Buyers are responsible for reviewing listings before ordering. Tokosss connects marketplace participants and is not the seller of user-listed items.

Payments are processed by MTN Mobile Money, Orange Money, or another provider disclosed at checkout. Any Tokosss service commission is shown before you confirm an order. Tokosss never asks for your Mobile Money PIN or a login code — anyone who does is not Tokosss.

Orders may be collected at approved pickup points or handled by transporters. Handoff codes shown in Tokosss confirm collection and delivery. Do not share a collection code until the item is physically ready to be received.

Do not list illegal or unsafe items, misrepresent goods, defraud or harass people, infringe rights, manipulate reviews, misuse personal information, bypass Tokosss payment controls, or interfere with the service.

You remain responsible for listings, photos, stories, comments, messages, and reviews you submit. You grant Tokosss permission to host and display that content to operate the service. Tokosss may remove content and restrict accounts that violate these terms or the community standards.

Refund eligibility depends on order status, payment confirmation, handoff evidence, and applicable law. Users must cooperate with reasonable investigation requests. Read the separate refunds and disputes notice for how cases are opened and resolved.

Tokosss is provided on an “as available” basis. To the extent permitted by law, Tokosss is not responsible for indirect losses or disputes caused solely by another marketplace participant. Nothing here excludes rights that cannot legally be excluded.

Material changes may require renewed acceptance. Questions can be sent to support@tokosss.com.