Tokosss support

How can we help?

Choose the closest topic and include the phone number used for Tokosss. Never send your login code or mobile-money PIN.

Email support

Orders & pickup

Questions about order status, seller readiness, collection codes, pickup points, or delivery.

Get order help

Payments & refunds

Report an unexpected payment state, reversal, missing confirmation, or disputed transaction.

View refund process

Account & safety

Recover access, report abusive content, ask about privacy, or request account deletion.

Delete an account

Response times

We reply to every message, normally within one business day. Payment and account-safety issues are handled first. Support is available in English and French.